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Last updated · 2026-05-09

No Refunds Policy

All sales on iam-mastery.shop are final. There are no refunds, period.

1. Why we don't issue refunds

IAM Mastery sells fully-digital, instantly-delivered products: an educational course, Instagram account credentials and proxy ports. Each one is technically impossible to "return" — the buyer already has the bits in their browser, on their disk, and on their network — so we operate a strict no-refund policy balanced by a clear Replacement Policy for delivery defects (see §6).

2. Scope

  • Course access — Start / Pro / VIP plans bought on /pricing.
  • Instagram accounts — autoreg / aged / real-device, bought on /accounts.
  • Proxies — mobile / residential / datacenter, bought on /proxies.
  • Any cryptocurrency transaction sent to our wallets via ZeroCryptoPay or CryptoBot.

3. No exceptions

We will not issue a refund in any of the following cases:

  • You changed your mind after purchase.
  • You did not read the Rules / Terms before paying.
  • You are unhappy with the techniques described in the course.
  • Your Instagram accounts got banned after the 24h replacement window because of your usage (mass-DM, follow spam, automation against IG ToS, wrong proxy pairing, etc.).
  • Your proxies got their IP banned by Instagram because of how YOU used them.
  • Your blockchain charged unexpected miner fees / your wallet had insufficient balance for fees.
  • Your country, payment provider, or local regulator has issues with cryptocurrency.
  • You bought a wrong tier (e.g. Start instead of Pro) — we will gladly upsell you to the correct one for the price difference.

4. Wrong-network / under-paid transfers

If you send funds on the wrong blockchain network or send less than the requested amount, the transaction cannot be reversed at the protocol level. We do not refund or recover such payments.Always re-open the ZeroCryptoPay / CryptoBot page in a fresh tab to copy the latest address & amount before sending.

5. Chargebacks

We accept cryptocurrency exclusively, which is non-reversible by design. Any attempt to dispute a payment through a third-party processor or exchange will result in immediate, permanent termination of access to all purchased products on this account, plus blacklisting of your wallet, fingerprint and contact details across our infrastructure.

6. Replacement Policy (this is what you actually want to read)

Instead of refunds, we offer generous replacementsfor delivery defects. The rules differ per product — read carefully so we don't talk past each other in support.

6.1 IAM Course

  • If the gated /guide page won't load for your account, screenshots are broken or a module is showing the wrong text — we fix on our side, no replacement needed. Lifetime updates are included.
  • We do not refund / replace because you didn't like the course content. The full module list and price are visible before purchase on /pricing.

6.2 Instagram accounts

Every account carries a 24-hour replacement guarantee, counted from the timestamp shown on /orders next to the delivered_at field.

  • Eligible for replacement within 24h: cookies don't accept login on first try, account is already banned at handover, IG forced a password reset before you opened the file, account is missing required fields advertised at SKU level (e.g. real_device flag false on a real_device order).
  • NOT eligible: bans / shadowbans triggered by your behaviour, password changes you made, broken 2FA, accounts that worked initially and then went down 48h later, etc.
  • Bulk batches (≥10 accounts): we cap expected DOA at 5%; if a batch shows >10% dead at delivery we replace the whole batch. Individual replacements still capped at the 24h window per item.
  • Replacement is one-for-one, same SKU, same age category. We do not credit, refund or convert to a different product.

6.3 Proxies

Every proxy order carries a 72-hour IP-health guarantee from delivery.

  • Eligible: port unreachable, won't bind, latency > 5x advertised baseline, mobile multi-port falling below 2 concurrent working slots, residential rotation URL refusing to rotate, datacenter IP listed on Spamhaus / Project Honeypot at handover.
  • NOT eligible: Instagram or Meta-platform IP bans triggered by your specific account behaviour, IP-based rate-limits you triggered, "shared pool too noisy" complaints (we sell dedicated tiers if you need that).
  • Replacement is hot-swap to an equivalent port, OR equivalent extension of rental — at our discretion.

6.4 How to claim a replacement

  1. Open /orders, copy the order ID.
  2. DM @nexusmarket_one_support with: order ID, the SKU/tier in question, a short description of the defect, and (for accounts) the username that won't log in.
  3. For Standard tier we respond within 24h, Pro tier within 4h, VIP within 1h / 24-7.
  4. If the claim is valid we issue a replacement on the spot. Edge cases get escalated, never silently dropped.

7. What we will not do

  • Issue cash / crypto refunds — see §1, §3, §4, §5.
  • Process partial refunds on bulk orders for individually-replaceable items.
  • Convert a course purchase to an account purchase (or vice-versa).
  • Honour replacement claims filed after the product's SLA window (24h accounts, 72h proxies).
  • Negotiate replacement scope with chargeback-attempting buyers.

8. Acknowledgement

By completing payment for any product on iam-mastery.shop you acknowledge that you have read and accepted this policy in full, and you waive any right to a refund, chargeback, or payment reversal of any kind. The Replacement Policy in §6 is the sole and exclusive remedy for delivery defects.